Overview
I designed and developed an eLearning module for newly hired Microsoft Customer Service Agents who are unfamiliar with creating rules in Outlook.
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Problem: Newly hired Microsoft Customer Service Agents are unfamiliar with how to create Rules in Outlook.
Problem: Newly hired Microsoft Customer Service Agents are unfamiliar with how to create Rules in Outlook.
Solution: I designed and developed an interactive course to show the process of creating rules in Outlook.
Solution: I designed and developed an interactive course to show the process of creating rules in Outlook.
Highlights: Software simulation with hot spots, flip cards, introduction and closing video, knowledge checks, process steps
Highlights: Software simulation with hot spots, flip cards, introduction and closing video, knowledge checks, process steps
Tools: Articulate Rise, Articulate Storyline 360, Snagit, Camtasia, PowToon
Tools: Articulate Rise, Articulate Storyline 360, Snagit, Camtasia, PowToon
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Design Document
Design Document
Storyboard
Storyboard
Job Aid
Job Aid
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